Privacy Policy

1. Introduction

Zorinia Design ("Zorinia," "we," "us," or "our") provides turnkey interior design and furniture fit-out services across the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, use our AI design tool, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

• Contact details you provide through our contact form, quote requests, or private viewing requests — such as your name, WhatsApp number, email address, budget range, and project message.
• Project inputs you upload to our AI design tool, including floor plans, room photos, and style preferences, used to generate design visualizations.
• Reviews and testimonials you submit or that we collect from third-party review platforms (such as Trustpilot or Google) with your consent.
• Usage data collected automatically, such as pages visited, browser type, device information, and general location, gathered through cookies and similar technologies.

3. How We Use Your Information

• To respond to inquiries and provide free design quotes within 24 hours.
• To generate AI-assisted design renderings from the floor plans and photos you upload.
• To schedule private show-home viewings and coordinate project delivery.
• To send you updates about your inquiry via WhatsApp or email, if you have provided them.
• To improve our website, services, and the accuracy of our AI design tool.
• To comply with legal obligations under UAE law.

4. How We Share Your Information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our business — such as hosting providers, WhatsApp Business messaging, and analytics tools — under obligations of confidentiality. We may also disclose information if required by law or to protect the rights, property, or safety of Zorinia Design, our clients, or the public.

5. Private Viewing Addresses

For show homes flagged as available for private viewing, the property address is kept confidential and is only shared directly with a prospective client via WhatsApp after they submit a viewing request. Addresses are never published publicly on our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including responding to your inquiry, delivering your project, and complying with our legal and accounting obligations. You may request deletion of your data at any time as described in Section 8 below.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent to receive marketing communications at any time.

To exercise any of these rights, contact us via WhatsApp or the details on our Contact page.

9. Cookies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. You can control cookies through your browser settings; disabling cookies may affect some website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out via WhatsApp at +8613549241009 or through our Contact page.